When replacing an old printer with a like-for-like model, it’s common for print jobs not to reach the new printer. This happens because the new printer is often recognized as a new device, while the old printer remains on the system. The new printer will typically have a higher “copy” number in its name, like “Canon IP100 (Copy 3)”.
Here’s how to fix this issue and ensure you’re using the correct printer:
Steps for Windows 10:
Open Settings:
- Click the Start menu and select Settings.
Go to Devices:
- In the Settings window, select Devices.
Navigate to Printers:
- Select Bluetooth & other devices, then click on Devices and Printers.
Check Your Printer:
- In the printer section, find your printer. Verify that you’ve selected the correct one by right-clicking the device and choosing Printer Properties.
- Click Print Test Page. If the page prints, you’ve selected the correct printer.
Set as Default Printer:
- Once you’ve confirmed the correct printer, set it as your default.
Remove Old Printers:
- If there are printers no longer in use, delete them to avoid confusion.
If this doesn’t solve the problem or you need further assistance, please contact us for support.
