When replacing an old printer with a like-for-like model, it’s common for print jobs not to reach the new printer. This happens because the new printer is often recognized as a new device, while the old printer remains on the system. The new printer will typically have a higher “copy” number in its name, like “Canon IP100 (Copy 3)”.

Here’s how to fix this issue and ensure you’re using the correct printer:

Steps for Windows 10:

  1. Open Settings:

    • Click the Start menu and select Settings.
  2. Go to Devices:

    • In the Settings window, select Devices.
  3. Navigate to Printers:

    • Select Bluetooth & other devices, then click on Devices and Printers.
  4. Check Your Printer:

    • In the printer section, find your printer. Verify that you’ve selected the correct one by right-clicking the device and choosing Printer Properties.
    • Click Print Test Page. If the page prints, you’ve selected the correct printer.
  5. Set as Default Printer:

    • Once you’ve confirmed the correct printer, set it as your default.
  6. Remove Old Printers:

    • If there are printers no longer in use, delete them to avoid confusion.

If this doesn’t solve the problem or you need further assistance, please contact us for support.

 

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