All products and services provided on our webstore remain the sole property of Northwood Computer Services Ltd (Referred to as NCS from hereon) until paid for in full.
Items listed on the NCS webstore are precisely described and contain no additional parts above and beyond what is stated, this includes consumables such as toners, drums, inks, photoconductors and printheads, it also includes power cables and power supplies. Most items include a power cable and consumables of the correct kind however please be sure to check the individual item description thoroughly.
All new and boxed items will be checked to ensure their integrity and will contain all parts issued as standard and be in brand new condition unless stated otherwise in the listing.
In the unlikely event that you aren’t satisfied with your product, we offer a 14 calendar day return policy on all products. Any items returned within this 14 day window must be returned at the buyers expense. Any New items must be returned in the original box, unused and still sealed.
In instances where an item is returned, we will offer an exchange unit if one is available in stock or a full refund where no exchange is available.
If an item is ordered in error we are able to cancel the order and offer a refund until the item is shipped. Once the item is shipped an order can still be cancelled, but will be subject to a restock fee to cover our costs (20% of the total order value including delivery).
All products are supplied with a 90 day Return To Base warranty. This warranty covers machine failure through electrical or mechanical fault, it does not cover expiration of consumable items or damage through misuse/neglect. Any items returned under the warranty policy must be returned at the buyers expense. Once a faulty machine is returned and meets the criteria above we will repair and return it at our expense. If the machine is beyond repair we will replace it with an exchange unit. If no exchange unit is available we will issue a full refund and cancel the order. The 14 day return period is included within the 90 day warranty period and IS NOT in addition to it.
If an item is damaged in transit it must be reported within 48 hours of receipt (Excluding Saturday 00:01 until Sunday 23:59). We will then collect the unit, repair and return it at our expense. If an item is damaged in transit and this isn’t reported within the first 48 hours, the product must be returned to us at the buyer’s expense and any damage will be rectified at cost price to the buyer.
Any items that need to be returned by the buyer must be packed safely and securely, any damage to a returned item previously unreported by the buyer will be repaired and charged at cost.
If you have a problem please let us know, we are reasonable people and will deal with any issues as best we can.
Use of non-genuine toners, inks or parts in products supplied by NCS Ltd will cause an automatic warranty void.
We endeavor to supply our products in a fully working condition, but we are not responsible for connecting or configuring our items for the purchasers system environment. All connectivity or configuration issues remain the responsibility of the purchaser.
Please remember we sell all of these printers through other means, so we reserve the right to increase or decrease prices depending on stock levels and demand as well as end any listings that have sold elsewhere. Please also remember that these prices are specific to our webstore customers.
Continuing to purchase an item through our webstore constitutes automatic agreement to these terms and conditions.